Payment Statuses

Dashboard > Trades > Payment Status

Payment statuses provide the admin visibility into the health and progress of the trade. These payment statuses are applicable to ACH and Credit Card transactions, as wire and check transactions are manually updated.

Payment Statuses

Pending - ACH/CC is pending to be submitted for processing - during this time, the ACH/CC can be voided. Payments are processed every business day at 4pm MST.

Submitted - ACH/CC has been submitted and can no longer be voided. During this time, the ACH/CC will take 3-5 business days to either settle or return.

Settled - ACH/CC has successfully settled into the escrow account.

Returned - ACH/CC has failed and a corresponding error will be associated.

Voided - ACH/CC has been voided and will not be processed.

General Payment Troubleshooting / Knowledge Base

If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected]
Troubleshooting / Knowledge Links

Can I use outside providers for ACH and/or Credit Card?

Can a trade be broken up into multiple fund movements?

What payment methods are accepted from international investors?

Can an account be associated with multiple credit cards and bank accounts?

Which payment methods does North Capital support? Do you support PayPal or Cryptocurrencies?

How do I stop a payment from occurring?

What does it mean if the "Payment Status" column on the trades table is empty?

What time does TransactAPI submit and settle credit card and ACH transactions?

Is the payment method being stored for each trade or per account?

What is the best way to test payments and trades in the production environment?

What does "Investor External Account does not exist / Nickname mismatch" mean when calling externalFundMove?

ACH Payments

When investors utilize ACH payments to fund their investments, there are several key things to be able to manage from the admin dashboard. First to reprocess a failed ACH payment, navigate to the External Account tab from the Account ID, as shown HERE. From here, payment type can be updated or reprocessed.

Note If a trade payment has been returned, the payment status will show as Returned while the trade will remain in a Created status.

ACH Payment Troubleshooting / Knowledge Base

If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected]

https://support.northcapital.com/knowledge/how-can-an-investor-invest-more-than-100k-via-ach
https://app.hubspot.com/documents/4042879/view/272478681?accessId=8277f4
https://support.northcapital.com/knowledge/what-routing-number-do-i-use-when-testing-an-ach-transfer-externalfundmove
https://support.northcapital.com/knowledge/is-there-a-limit-to-the-amount-an-ach-transfer-can-be
https://support.northcapital.com/knowledge/statuses-ach-transfer-externalfundmove
https://support.northcapital.com/knowledge/bulk-ach-processing
https://support.northcapital.com/knowledge/how-do-i-test-fund-movements-payments-in-the-sandbox/staging-environment
https://support.northcapital.com/knowledge/what-shows-on-an-investors-bank-statement-when-debited

Credit Card

Note on Stripe Stripe works on a real time card validation basis, meaning that the investor will get an immediate error and will be prompted to fix the error immediately. Because of this, there should be any follow up with Stripe payments, nor will any error codes be shown. Webhooks will also not fire for any Stripe payments.

If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected]

Credit Card Payment Troubleshooting / Knowledge Links

Chargebacks and Failed Payments

If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected]

Troubleshooting / Knowledge Links

https://support.northcapital.com/knowledge/how-can-i-run-a-report-to-see-which-trades-have-a-failed-payment-status
https://support.northcapital.com/knowledge/when-giving-users-whose-payments-failed-another-chance-to-re-submit-payment-should-i-create-a-new-trade-or-just-call-charge-the-new-payment-method-with-1618930361237
https://support.northcapital.com/knowledge/whats-the-best-way-from-the-api-to-know-if-a-payment-failed
https://support.northcapital.com/knowledge/update-their-payment-method-and-then-re-charg
https://support.northcapital.com/knowledge/when-the-payment-or-fund-movement-status-is-returned-what-does-that-mean-exactly
https://support.northcapital.com/knowledge/what-are-the-various-ach/cc-error-response-codes

Investor Refunds and Returns

If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected]

Troubleshooting / Knowledge Links