Payment Statuses
Payment status definitions, troubleshooting, and knowledge base articles.
Payment Statuses
Dashboard > Trades > Payment Status
Payment statuses provide the admin visibility into the health and progress of the trade. These payment statuses are applicable to ACH and Credit Card transactions, as wire and check transactions are manually updated.
Payment Statuses
Pending - ACH/CC is pending to be submitted for processing - during this time, the ACH/CC can be voided. Payments are processed every business day at 4pm MST.
Submitted - ACH/CC has been submitted and can no longer be voided. During this time, the ACH/CC will take 3-5 business days to either settle or return.
Settled - ACH/CC has successfully settled into the escrow account.
Returned - ACH/CC has failed and a corresponding error will be associated.
Voided - ACH/CC has been voided and will not be processed.
Declined - North Capital's operations team has declined to process this transaction. Our team should reach out regarding the transaction(s) that were declined. If you have further questions, please reach out to [email protected]
General Payment Troubleshooting / Knowledge Base
If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected].
Troubleshooting / Knowledge Links
Can I use outside providers for ACH and/or Credit Card?
Can a trade be broken up into multiple fund movements?
What payment methods are accepted from international investors?
Can an account be associated with multiple credit cards and bank accounts?
Which payment methods does North Capital support? Do you support PayPal or Cryptocurrencies?
How do I stop a payment from occurring?
What does it mean if the "Payment Status" column on the trades table is empty?
What time does TransactAPI submit and settle credit card and ACH transactions?
Is the payment method being stored for each trade or per account?
What is the best way to test payments and trades in the production environment?
ACH Payments
When investors utilize ACH payments to fund their investments, there are several key things to be able to manage from the admin dashboard. First to reprocess a failed ACH payment, navigate to the External Account tab from the Account ID, as shown HERE. From here, payment type can be updated or reprocessed.
Note If a trade payment has been returned, the payment status will show as Returned while the trade will remain in a Created status.
ACH Payment Troubleshooting / Knowledge Base
If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting How can an investor invest more than $100k via ACH?.
How can an investor invest more than $100k via ACH?
What routing number do I use when testing an ACH transfer (externalFundMove)?
External Account Names - ACH Testing
Is there a limit to the amount an ACH transfer can be?
What statuses can an ACH transfer (externalFundMove) or Credit Card Payment return?
Is there a way to submit ACH transfers in bulk through the TransactAPI admin panel?
How do I test fund movements (payments) in the sandbox/staging environment?
How do I test fund movements (payments) in the sandbox/staging environment?
What shows on an investor's bank statement when debited?
https://support.northcapital.com/knowledge/what-shows-on-an-investors-bank-statement-when-debited
Credit Card
Note on Stripe Stripe works on a real time card validation basis, meaning that the investor will get an immediate error and will be prompted to fix the error immediately. Because of this, there should be any follow up with Stripe payments, nor will any error codes be shown. Webhooks will also not fire for any Stripe payments.
If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected].
Credit Card Payment Troubleshooting / Knowledge Links
Credit Card Names - Credit Card Testing
How do I test fund movements (payments) in the sandbox / staging environment?
What does the credit card errors 'Do Not Honor' or 'Suspected Fraud' mean?
Is there a way to increase the $5,000.00 credit card limit
Are debit cards as well as credit cards supported?
How long does it take for credit card transactions to appear in the escrow account?
What is the best way to pass through the credit card fee to investors?
Are credit card transactions fees displayed within the API, and how much are the fees?
Will ccFundMove return an error if the credit card information is invalid?
When using getCCFundMoveStatus I see 'transactionstatus': 'Approved', What does this mean?
What does the credit card error "3D Secure Authentication Failed" mean?
Chargebacks and Failed Payments
If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected].
Troubleshooting / Knowledge Links
How can I run a report to see which trades have a failed payment status?
What's the best way from the API to know if an ACH or CC payment failed?
What does it mean when the Payment or Fund Movement Status is 'Returned?'
What are the various ACH/CC error response codes?
Investor Refunds and Returns
If at any point further assistance is needed, please refer to the Loom videos and knowledge base links at the bottom of this page before contacting [email protected].
Troubleshooting / Knowledge Links
How do I return funds back to the investor?
What is the difference between a "Returned" ACH transfer and an ACH chargeback?
How long does it take for a return to process?
How are funds returned if the trade was sent as wire?
Are there any fees associated with unwinding a trade?
Is there a way to request a refund of a portion of the investors investment?
How to confirm a refund has been processed?
What is the difference between a "Returned" ACH transfer and an ACH chargeback?
Are credit card transaction fees refundable if a credit/debit card trade is canceled?
Updated 8 months ago